Addams discusses the problems that charity workers face when they bring middle-class assumptions about the poor to their efforts to practically help them.
Addams holds that charitable work enables a better understanding of the poor, at a meeting of the Illinois Board of Charities and the Men's Club of the Fourth Presbyterian Church.
Addams calls for a charitable response to aid the famine sufferers in Sweden, discussing the different kinds of charitable work in education and relief.
A summary of discussions at the University Settlement by Addams and other speakers that discussed forming relationships as an integral part of settlement work.
Addams delivered this commencement address at the University of Chicago on December 20, 1904, the first woman to be a commencement speaker at the college.